Avatar Specification
Integration Guides
Supported technologies
Render API
Troubleshooting
Troubleshooting common problems with the Unity Avatar SDK and known issues/limitations.
Common errors
Avatar not loading on application build
If avatar loading is working in Unity Editor but not on a built application, the GLTFUtility shaders are likely missing. You need to add them to the Always Include Shaders list in the graphics settings to fix this.
Inside the Unity Editor, go to Edit > Project Settings > Graphics look for the Always Include Shaders list. Then add the 4 GLTFUtlility shaders as shown below:
Known issues
Newtonsoft JSON conflict/errors
If you are using a newer version of Unity that comes with one of the packages that depend on the Newtonsoft JSON package (such as the Version Control package). When you import RPM SDK, you will see a DLL file duplication error. If you already have Newtonsoft JSON or a package that depends on it, uncheck the folder in the import window or remove it if you already imported it.
iOS WebView Not Loaded
Webview is supported by iOS 14.3 and newer versions. If you are using any version before 14.3, then it may not work.
Cannot Load an Avatar in Unity 2018
We no longer actively test or develop features for Unity 2018. If your package import is interrupted, please try a reimport of the package to avoid any errors. If you have issues with avatars not loading inbuilt applications, make sure to add the GLTF Utility shaders to the "Always Include Shaders" list in Unity's Graphics Settings.
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Last modified 2mo ago
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