Avatar loading issues

Errors and known issues.

Avatar does not load on application build

If avatar loading works in the Unity Editor but not a in the built application, the GLTFUtility shaders are likely missing. To fix this, add them to the Always Include Shaders list in the graphics settings.

In the Unity Editor, go to Edit > Project Settings > Graphics and find the Always Include Shaders list. Add the 4 GLTFUtlility shaders as shown below.

Example of adding shaders to the Always Include Shaders list in Project Settings.

Cannot Load an Avatar in Unity 2018

We no longer actively test or develop features for Unity 2018.

• If your package import is interrupted, try reimporting the package.

• If you have issues with avatars not loading in built applications, make sure to add the GLTF Utility shaders to the "Always Include Shaders" list in Unity's Graphics Settings.